Case Studies
Lackawanna County Clerk of Orphans’ Court
Quote
“Their accuracy is well over 99% and their indexers deciphered very difficult to read handwritten documents. We never could have become an all electronic office without the people at GLOBE DIGITAL.”
Linda Munley, Clerk of Orphans’ Court
Problem
The Marriage License Bureau in the Clerk of Orphans’ Court is responsible for recording all marriage licenses in the county and must produce copies upon request. Post 9/11, government scrutiny on certified marriage licenses for Social Security, Driver’s License Bureaus as well as for insurance purposes has increased the number of requests. All public records prior to 1995 were stored in hard to read, massive, oversized books which required a great deal of time-consuming research and “know how” to locate an individual record.
Solution
The solution was to convert over 100 years of historical paper records into an electronic format. GLOBE DIGITAL streamlined customer service by designing and implementing a Data Capture Solution. Images were scanned by the Bureau and GLOBE DIGITAL indexed each Marriage License.
International Salt
Quote
“Their upfront preparation and attention to detail made for a smooth transition from bulky binders of paper to user-friendly indexed digital images.”
Mary Kay Warner, Marketing Manager
Problem
International Salt is North America’s premier salt source, supplying customers all over the United States and Canada with high quality industrial, pharmaceutical, agricultural, water softening and de-icing salt products. There are multiple in-house users and regulatory groups that need access to their paper based contracts and amendments which were stored in binders. The manual, time-intensive process to satisfy requests pertaining to its international client base was to photocopy contract documents and provide hard copies.
Solution
GLOBE DIGITAL was entrusted with original documentation in binders that needed to be scanned, indexed and electronically organized on disks. Now, International Salt’s closed contracts are available in digital format and GLOBE DIGITAL’s indexing assures quick retrieval if documents are ever needed. Binders and boxes of important original records are now permanently archived off-site, making prime office space available for other use. GLOBE DIGITAL anticipated their needs and handled all the project details on time and on budget.